Guide for tenants

Start being an A-grade tenant and stand a chance to get a reward.

What are our office hours?

Our office hours are Monday and Friday 9am to 5pm. In the event of an emergency, you may call us after office hours. Otherwise, we strongly advise you to use our client portal, or send an email to describing the nature of the problem and we will get back to you.

5 important things to know

  1. Property InspectionWe carry out a routine property inspection every three to four months. You will be given a two-week notice before the scheduled inspection.
  2. Lawn maintenanceYou are responsible to take care of your lawn and garden, and in turn enjoy the fruit tress and vegetables that come with care and watering. If you require a lawn-mowing service, please contact us.
  3. Insurance – You are highly-advised to get a contents insurance policy to protect your treasured belongings. The home insurance policy borne by the owner only covers building damages from natural disasters and does not cover thefts.
  4. Repair & maintenanceYou can login to your client portal to request for maintenance. Kindly supplement your request with a photo documentation of the issue. For urgent maintenance works such as water leak, plumbing, gas leak, please contact us.
  5. Tenancy statementThis is an electronic receipt of your proof of rent payment that will be sent to your email. You may also access it from your client portal.

Find Us

23 Edwin Street, Mt Eden
Auckland 1041
New Zealand

P: +64 939 000 39
M: +64 22 191 8866

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